Return Policy

If you receive a product that is incorrect, damaged or inferior, please contact us immediately so that we can begin the returns process. For all returns, you must receive a Return Merchandise Authorization (RMA) number. RMA numbers are only good for 10 days after date of issue.

Please email sales@excelta.com, or call (866) 373-6789 within 3 days of receipt of the item to report defects or mis-shipments. Regular returns must be made within 15 days of receiving product.

Getting Credit for Returned Items

When you send back an item, you have two choices for getting credit, assuming you properly followed all guidelines for returns:
1. Store credit in full for the product, not including shipping charges.
2. Refund to your credit card, not including shipping charges.

Return Policy

• Used items may not be returned. Items must be returned in unused, perfect, 100% saleable condition and in original packing and are subject to inspection.
• We are not responsible for items damaged by improper use.
• All damage and shortage claims should be made within 3 days of delivery. If damaged upon arrival you have the right to refuse the order. Please contact us immediately to report damages and obtain an RMA.
• Shipping charges are not refundable. You are responsible for insuring returns.
• Products returned that were purchased during a free shipping promotion are subject to having regular shipping charges deducted from any refund.
• A copy of the original packing slip or invoice must accompany all returns.
• Electronic items may have a different return policy. Please inquire at time of purchase.
• Any deviation from the return process outlined above will result in delay or refusal of your refund or a possible restocking fee up to 30% at our discretion.